We all know what annoys us or drives us crazy and how we react faced with certain situations, but there are few people who handle situations that irritate them in the workplace in an effective manner.

One thing is clear: people act on impulse and this is something that can’t be controlled, even if you try; your emotions are stronger than you and, in general, you end up giving in to them. However, there is a way to handle those workplace situations that drive you mad in a more effective manner; this is by using what’s called emotional intelligence; in other words, the ability to manage well both our emotions and those of others, leading to positive results.

Do you have high or low emotional intelligence? If you are a person who understands your impulses and expresses them with education and sincerity or thinks before acting, you can consider yourself to be a person with high emotional intelligence. If, on the other hand, you are someone who gets angry easily, who doesn’t know how to control his or her impulses or often gets sad, you have low emotional intelligence. But don’t worry, this situation can be changed. Remember, everything can be improved and everything can be learned.

Below is a list of habits that you must include in your working life to improve your emotional intelligence:

Analyse yourself: Be clear about what things make you react in an emotional manner and what your most common reactions are to them. Think about this and try to handle them in the best possible way.

Be empathetic: Knowing our emotions is not easy but if you are able to empathise with your colleagues you will see problems from their perspective, which will help you to understand them and know why they feel a certain way.

Listen: Those with high emotional intelligence show genuine interest in their colleagues when the latter tell them about a personal or employment problem.

Learn to communicate: If something bothers you, say so without offence and with respect, choosing the best moment to do this.

Don’t bottle things up: If you have felt disappointed or upset with the attitude of a colleague don’t keep this to yourself, since this may affect your health. Talk to him or her in a clear and friendly manner, otherwise you’ll end up exploding when you least expect it.

Steer clear of negative conduct: Avoid rumours and criticisms circulated by certain persons about their colleagues. Try to create mechanisms to sidestep them, such as by using humour.

Take care of your body language: What you say with words and through your body are equally important. Note that you need to be aware not just of your body language but also that of your colleagues, as this’ll allow you to know them and understand how they behave.

Assume your responsibilities: If you have made a mistake, accept it. Remember that wise people learn from their mistakes.

Emotional intelligence will not resolve all of your problems but it will help you to prevent a bad working environment or a colleague’s inappropriate response from ruining your day or affecting your day-to-day work.

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